01
Who we are
Gibson Builders is the controller responsible for the personal information described in this policy.
Gibson Builders82 Gloucester Road, Hampton, TW12 2UJ
john.gibson@gibsonbuilders.co.uk
07916 215899
02
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and postal or project address.
- Details about your property, proposed work, budget, timing and project stage.
- Messages, estimates, meeting notes and other correspondence.
- Information needed to manage an agreed project, payments, warranties or complaints.
- Technical information recorded for website operation and security, such as an IP address, browser type and request logs.
Please do not include sensitive personal information in an enquiry unless it is genuinely necessary for us to understand your request.
03
How we use your information
Enquiries and quotations
To respond, arrange visits, discuss requirements and prepare proposals. We do this to take steps at your request before a possible contract and for our legitimate interest in managing genuine enquiries.
Providing our services
To plan, deliver and administer building work, communicate about progress and handle payments. We do this where necessary to perform our contract with you.
Records and legal responsibilities
To keep appropriate business, tax, warranty, safety and dispute records. We do this to meet legal obligations and protect our legitimate business interests.
Website operation and security
To maintain the website, prevent spam and misuse, diagnose faults and protect our systems. We do this for our legitimate interest in operating a secure website.
We do not use information submitted through an enquiry form for unrelated marketing without an appropriate lawful basis.
05
International transfers
Some technology providers may process information outside the UK. Where this happens, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections. You can contact us for more information about safeguards relevant to your information.
06
How long we keep information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected. We consider whether an enquiry became a project, the duration of the customer relationship, warranty and insurance requirements, and the periods in which legal, tax or contractual claims may arise. When information is no longer needed, we delete it or securely anonymise it.
07
Your rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase information or restrict how it is used.
- Receive information you provided in a portable format.
- Withdraw consent where processing relies on consent.
Your right to object
You may object to processing based on our legitimate interests. We will consider your request and stop processing unless we have compelling legitimate grounds to continue or need the information for legal claims.
These rights are not absolute and may depend on the reason we hold the information. We may need to verify your identity before responding.
08
Website services
Cookies and similar technology
We do not currently set analytics or advertising cookies ourselves. Essential technical information may still be used to deliver and secure the website.
Google Maps
The contact page does not load Google Maps until you choose Load map. If you do, your browser connects to Google and Google may receive technical information under its own privacy terms.
Other websites
Links to other websites are provided for convenience. Their operators are responsible for their own privacy practices.
09
Contact and complaints
To exercise a right or ask how we use your information, email john.gibson@gibsonbuilders.co.uk or write to the address above.
If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk or call 0303 123 1113.